Full Stack Web Developer

- Maintain and optimize a large-scale e-commerce codebase, developing new features using React, Next.js, Node.js, Redux, and Material UI to enhance user experience and drive performance improvements.

- Build and maintain RESTful APIs and backend logic to support dynamic frontend operations, primarily using Node.js and SQL on the AWS platform (Lambda functions, AWS API Gateway, Cognito, PostgreSQL, DynamoDB).

- Create new test suites and improve existing ones to ensure better test coverage for frontend components, utilizing React Testing Library and Jest.

- Contribute to the implementation and integration of Constructor Search, an AI-driven search engine, collaborating with a cross-functional team to enhance search functionality on Cromwell’s e-commerce platforms and improve user search experience.

Trainee Full Stack Web Developer

- Developed solutions in team-based and pair-programming environments, primarily using JavaScript, SQL, Node.js, React, and Express.

- Gained experience in cloud computing with a focus on AWS, deploying applications and services.

- Built and deployed serverless backends using AWS Lambda, API Gateway, and DynamoDB.

- Learned agile and test-driven development practices, focusing on modern web development languages and frameworks.

- Analyzed and solved technical problems by breaking them down into manageable tasks.

IT Customer Experience Manager

- Collected and analyzed customer data, queries, and IT tickets to diagnose and resolve issues promptly.

- Managed customer databases and generated reports using MySQL queries and custom tools for data insights.

- Acted as the primary contact for testing Initsys software, providing developers with detailed feedback and recommendations for product improvements.

- Updated customers’ IT systems both on-site and remotely to ensure optimal performance.

- Delivered training sessions for new and existing clients, including FTSE100 and SME companies, either in person or via online platforms.

IT service Desk Analyst

- Consistently delivered high-quality customer service in line with the bank’s standards.

- Provided efficient remote support for Windows operating systems and virtualized environments, ensuring a high rate of First Point of Contact (FPOC) resolution and meeting SLAs.

- Handled colleague calls and emails, accurately logging incidents and capturing detailed information for troubleshooting.

- Managed time effectively to meet service level agreements, balancing multiple support tasks in a fast-paced environment.